Monday.com CRM Review 2023: Features, Benefits, and Pricing

Our Verdict

Monday.com has several features that differentiate it from other CRM tools. It offers project management, collaboration, and CRM services. Monday.com stands out by offering easy integration with numerous third-party tools simultaneously. It makes connecting with other software your business may already use easy. Also, the tool is highly customizable. Hence, businesses can create customized pipelines.


  • Mobile-Friendly
  • Great for Collaboration
  • User-Friendly Interface


  • Expensive for Smaller Businesses
  • Only the enterprise plan possesses some security features and HIPAA compliance
  • UI can feel limited for some users
Monday Logo

Free plan available


Subscription Price

Starting at $8 Per user



User Friendly


 Expert Review

Very Good


Starting at $8 Per user

24/7 Support


Mobile App




Monday.com at a Glance

Monday.com is a Customer Relationship Management (CRM) tool businesses use to manage their interactions with current and potential customers. The tool tracks leads and deals and automates various sales-related tasks. It has robust features that businesses use to store important all customer-related data in a centralized location, including contact information and text.

The software provides customizable pipelines and stages that allow businesses to track their sales processes and move leads and deals through different stages until they are closed.

What is Monday.com?

Monday.com is a work management and CRM software that provides a single platform for business owners and salespersons to access the business’s sales information. It allows the necessary parties to easily perform functions like lead gathering, contact management, transaction tracking, and developing customer relationships.

This tool is ideal even for beginners as it has an excellent user-friendly layout. One thing I enjoyed when using Monday.com was its simple layout. Even with its simple layout, it has an advanced reporting and analytics feature I could still use to see how my business is faring.

Monday.com Key Features and Benefits

In this monday.com review, let us go over all the features that make it an excellent CRM tool your business needs to generate more sales:

    1. Timeline
    2. Activity Logging
    3. Activity tracking
    4. Easy Integration of Programs
    5. Automation
    6. Template Center
    7. Workload
    8. Customer Support
    9. Reporting and Analysis
    10. Generate Quotes and Invoices
    11. Effective Resource Management
    12. Budget Tracking
    13. Shareable Boards
    14. Mobile Apps
    15. Lead Management

    1. Timeline View

This feature is my favorite. The Timeline View feature on Monday.com displays tasks. It helps visualize projects and other items on a timeline.

Also, Monday sales CRM allows a free flow of task dependencies. Task dependencies occur when you need to complete certain tasks before doing others. Dependency columns on Monday.com help to organize reliant tasks. These tasks can be linked together using dates or a timeline. Moreover, you can use automation to create dependencies on Monday.com, causing a dependent task to start automatically only after completing the independent task.

I enjoyed this feature because I could now assign tasks and responsibilities for their completion in advance. I can see when a task is due and who failed to complete different tasks. It also keeps everyone organized, especially if you want your projects to get executed on time.

    1. Activity Logging

Monday.com allows you to have just one customer and sales database. You can record everything from phone conversations and emails to in-person meetings. Moreover, you can record product demonstrations preparing for your next meeting and client interactions.

    1. Activity Tracking

Monday.com comes with an activity tracker that lets you monitor the productivity and efficiency of your sales force at all times. This aids in gaining perspective and making swift course corrections.

    1. Easy Integration of Programs

Everyone enjoys platforms that make things easy. Integrating other software for more centralized management is one of Monday.com’s strengths. You can integrate programs like Slack, Gmail, Outlook, HubSpot, etc., on Monday.com.

Moreover, Monday.com integrates CRM tools like MailChimp and Salesforce. It does not stop there. You could use it with software development tools like Jira and project management tools like Asana. Once you do, you can perform tasks efficiently all from one place.

    1. Automation

Asides from its easy integration feature, automation is something to look forward to. You can communicate with your team members with just a click. Automating tasks frees up time for sales reps to focus on building customer relationships and closing deals. Moreover, automation works excellently with all your third-party integrations.

    1. Template Center

Monday.com offers you useful and always-ready templates for any task.  The template comes with convenient pre-built connections and automation if you want to develop these templates yourself.

It might not be easy to envision or construct from scratch without familiarity with the same or equivalent technologies. With Monday.com, you do not have to go through all that stress. You can use these templates for CRM, sales, project management, etc.

    1. Workload

The workload dashboard lists your employees and their assigned projects. This feature allows you to track and control your team’s tasks. With just one click, you can see the completed assigned tasks and who worked on them with just one click. You can see the completed assigned tasks and who worked on them with just one click. You can also see the current tasks someone is working on and the tasks someone has not begun.

Also, the Workload allows you to help keep track of daily, weekly, or monthly schedules. In addition, the drag-and-drop capability makes reorganizing due dates and tasks simple to eliminate misunderstandings

    1. Customer Support

You can contact its 24/7 customer support in several ways if you encounter any issues. There are many articles Monday.com provides that address the various concerns you might encounter. You may view an introduction training session, go through frequently asked questions, submit a support request, or attend a webinar to learn more about the features of Monday.com CRM. If any of these does not work, you can use the links to access live chat, phone, and email assistance.

    1. Advanced Reporting and Analysis 

Data is crucial to small businesses or firms. Monday.com analyzes your CRM data to create reports, spot patterns, and provide insights you can use to learn how to move your business forward.  You can analyze and monitor data such as the current state of your sales pipeline, forecasts, team performance, and other key indicators.

The reports from Monday.com CRM allow you to see the overall picture and the finer points. Modifying pre-made dashboards to show the metrics that matter most to you is simple. You do not have to be tech-savvy to do this.

If you are experiencing low sales turnover at any point, you need to know the root cause before you can tackle it. These reports provide insight into your company, allowing you to take corrective action before sales decline instead of wondering what went wrong.

    1. Generate Quotes and Invoices

Monday Sales CRM allows you to do many things on one platform. You can generate and distribute quotations and invoices without using a separate program. Additionally, I noticed that I could auto-populate documents with data from your boards, making it easy to add a personal touch.

    1. Effective Resource Management

Monday.com allows you to organize your resources. The resource management interface is a drag-and-drop dashboard that provides a high-level view of your business’s finances and operations.

This feature lets you set task priorities, including due dates and estimated completion times. You can personalize anything, and if you need to recycle any procedures in resource management, you can allocate duties and ownership to other people on your team.

    1. Budget Tracking 

You need to stay abreast of all your budget and finances. The budget monitoring tools and templates available on Monday.com allow non-accountants to keep track of the business finances.

With the use of Monday.com’s budget monitoring features, I could classify my operating expenditures as either “main,” “secondary,” or “miscellaneous.” I was able to see when I had gone above my budget.

    1. Shareable Boards

At times, you need to collaborate on a project with individuals who aren’t part of your regular team members and may even be from outside your business. The best way to do this is to use Monday.com’s shareable boards feature.

With this feature, I could easily work on creating boards to work with freelancers, graphic designers, consultants, contractors, etc. The shared board on monday.com allows you to work with others while limiting their access to the specific areas you choose. Monday.com also provides an alternative to the public board in the form of a private board.

    1. Mobile Apps

A good sales team is always moving about. Hence they must have access to the platform through their mobile devices. Monday.com supports iOS devices like the iPhone and iPad. It also has Android apps that work on android and tablets.

Also, the Monday.com user interface is very screen sensitive. It can automatically adjust to any connected device’s screen size and orientation.

I could easily access my email, workflow, and tasks from any location with the help of the monday.com app. Mobile applications streamline collaboration by facilitating two-way communication, file sharing, and revisions to project spreadsheets. Everything is constantly updated. Moreover, you can use the apps without an internet connection.

    1. Lead Management

Another feature that made my experience with Monday.com wonderful is its lead management feature. It helps you monitor every lead and prospect.

I used Monday.com to know when a lead needs to be followed up on and then make contact with the potential client at the right moment. I could always keep tabs and follow up with my sales team.

The feature even helps score and rate your leads based on your criteria. Hence, I could prioritize the fastest response times for the most qualified prospects and assign the most successful salesperson I needed to work with at any time. According to the default settings of the lead scoring feature, I got a lead score based on the lead contact’s job title, the business’s revenue, and the number of workers. You can easily customize the settings. However, you can only use the lead scoring on the enterprise plan.

Wrapping it Up

I have never regretted incorporating CRM tools for my business. It has given my team and I easy access to useful sales and customer data. I believe this Monday.com review has given you all the useful information about the tool.

Monday.com CRM is an industry leader offering many features and benefits, unlike other tools. If you are skeptical about paying, you can sign up to try the free versions of all the plans.

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Frequently Asked Questions

Monday was first a work management tool. It has exceptional project management features. Now, it doubles as both a CRM and a project management tool. Monday’s sales CRM has evolved over the last few years into a full-featured platform for managing your entire sales cycle, from lead generation to order fulfillment. Monday.com is an excellent choice (customer relationship management). Also, Monday.com allows you to manage your sales funnel and your contacts. You can keep tabs on marketing efforts, manage projects, and assist customers with Monday.com.

Monday.com is a safe and reliable website. They meet all requirements the Health Insurance Portability and Accountability Act sets out. Customers can trust that their private medical records will remain private. This same holds for their iOS and Android app versions.

Monday.com accepts the following credit cards (but not debit cards): Visa, Mastercard, American Express, Union Pay, Discover, JCB Diners Club, and Carte Bleue. Paying using PayPal is another option for purchasing a subscription to Monday.com. (Please note that this may vary based on where you are.) Monday.com CRM Enterprise plans invoicing at a minimum price. If you have any questions about this requirement, please email [email protected].

Monthly and yearly plan subscribers who want to terminate their accounts must do so within the first 30 days after payment. To terminate, go to the Admin tab. You will get reimbursed for the leftover sum from your initial transaction.

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